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HELP CENTER

+86 17621994397 service@1688buyers.com Online customer service （9:00-24:00）

User first Ultimate service

International forwarding
Shopping Directory

Common problem

● What is Purchasing Agency
● How long can the goods be stored in 1688buyers warehouse?
● Which shopping websites are supported by purchasing agent?
● Forwarding order status description
● Why do forwarding orders need to complete the logistics order number?
● How to fill in the forwarding address for forwarded packages?
● New User Registration
● How can I view my account information?
● How to change your password
● Retrieve user password
● Shipping Coupon Type
● Shipping coupon validity period
● Shipping coupon usage range
● General VIP Membership Benefits
● How many levels of membership are there?
● How do I check my membership level?
● How to earn points?
● International Parcel Shipping Agreement
● Will items purchased in succession be shipped all at once or in batches?
● Purchasing and transshipment inspection scope

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customer service: Help Center; Contact Us

Purchasing Guide: Order Status Description; Return and exchange service; Beginner Tutorial; Service and Fees

Payment method: Recharge method; PayPal Payment

Delivery related: Mailing Restrictions; Notes on receiving goods; Customs and taxes; Logistics freight

after-sale service: Product storage period; Insurance and Compensation; Inspection Rules

PayPal
|OnlyPay
|Alipay
|WeChat Pay

Supports multiple bank credit and debit card recharge payments

7x9 hours (Beijing time 09: 00 ~ 8: 00)

Service Hotline (non-free): 17621994397

Service mailbox：service@1688buyers.com

Business cooperation mailbox：business@1688buyers.com

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