· Description of counterfeit and inferior goods
1688buyers is a platform that provides purchasing and forwarding services for Chinese goods, providing users with product information search, purchasing and delivery services. During this period, 1688buyers provides basic product inspection services, communication and confirmation with merchants, and after-sales services to protect your legal rights and interests and ensure your shopping experience.
If you find that the purchased goods are counterfeit or inferior, please contact the online customer service to complain or send an email to service@1688buyers.com to assist you in handling:
1. Receipt and acceptance:
After the 1688buyers warehouse receives your goods and provides quality inspection photos for storage, or after you receive the package, if you find that the goods have quality problems or suspect their authenticity, please contact customer service as soon as possible and provide relevant evidence.
2. Complaint materials:
Provide the purchase order, payment voucher, product description, and evidence of counterfeit and inferior goods.
3. After receiving your complaint materials, our customer service team will understand the specific situation with you, and assist you in communicating with the seller to resolve the problem, and do our best to fight for your legal rights and interests.
Please note that due to the authenticity of the goods involved, further professional evaluation and legal procedures may be required. If certification by a professional evaluation agency is required, the evaluation fee will be borne by you. In order to protect the rights and interests of all parties, we recommend that you choose formal channels and sellers with high credibility when purchasing to reduce the risk of purchasing counterfeit goods.
[If you need to apply for package after-sales service. Please contact 1688buyers customer service staff, provide your package number and describe the abnormal problem you encountered in detail]